Customer Support

Head of Customer Support Benelux & UK

Eindhoven HQ

This is what you tell people at parties👋

I work at one of the fastest growing tech companies in Europe. We even made it to the list of the Financial Times top 1000 fastest growing companies.

We have a high performing environment, we celebrate our wins and we crave for sharing and learning from our mistakes.

Together with Sendcloud, I am on a mission to empower businesses with world-class shipping. With more than 23,000 customers throughout Europe, and soon beyond, Sendcloud is the leading shipping solution in Europe.

Your team🙋‍♀️

You will manage and train a team of 25 enthusiastic inhouse CS agents as well as 8 outsourced with our partner. They all value customer happiness. You will be their guide to ensure that practical solutions and sales opportunities are recognized and applied by your own team. Work hard play hard is the key. Reporting to our VP Customer Support, this position is for the Benelux & UK markets and you will be working from our Headquarters in Eindhoven as the team is largely based here! 

Our perfect match 💗

  • Improving and accomplishing Monthly & Quarterly KPI’s is top of your mind and your focus 
  • You are a people leader and have at least 2 years of comparable experiences in managing support teams
  • You have a solid background in both B2B & B2C customer services
  • You have experiences with either E-commerce or logistics support; experiences with international support or SaaS support is a plus
  • Experience with automation or chat bot implementation is a plus
  • Track record of scaling teams (moving to 24/7 support) is a plus 
  • Ability to work together with our development team for improvement projects
  • Excellent communication skills in Dutch and English

You share our core values:

  • 💩  No bullshit:We don’t like big egos, we like honesty, transparency & openness. Share your mistakes with us and learn from them!
  • 🎯  Grow & Win: Keep on learning and improving, from each other, mistakes and by actively searching for ways to keep on developing your skills
  • 🎠  Have fun:You are not afraid to be yourself and you love to be surrounded by your awesome colleagues!

Benefits 🎉

  • Work within a vibrant, evolving, young and International company certified Great Place to Work! 📌  
  • A competitive salary and SAR (stock appreciation rights) package 
  • Holidays: 28 per year on a full-time basis + a free holiday on/around your birthday 
  • After 3 years of employment, you get a mini-sabbatical of 4 weeks 
  • Keep growing with a study/coaching budget of €2000 per year (you can freely choose to use it for books, courses, seminars or certifications) 
  • WFH budget of €500, so you can get yourself a nice setup 
  • Stay fit in our Sendcloud gym 
  • Pension scheme 
  • Discount on health insurance 
  • Access to many different discount programs, shop til you drop! 

Apply now

Working with us has its perks ´❤️

We want our people to be and become the best version of themselves.
That’s why we offer you an awesome perks and benefits package to enjoy on—and off—the job.

Read more