Senior UX Researcher

This job position is based at our HQ in Eindhoven.

This is what you tell people at parties 👋
I work at one of the fastest growing tech companies in Europe. We even made it to the list of the Financial Times top 1000 fastest growing companies. We have a high performing environment and we celebrate our wins and we crave for sharing and learning from our mistakes. Together with Sendcloud, I am on a mission to empower businesses with world-class shipping. With more than 15,000 customers throughout Europe, and soon beyond, Sendcloud is the leading shipping solution in Europe.

What you will do in this role 🧐

As Senior UX researcher, you will be working on the Sendcloud platform and related services. Sendcloud integrates various carriers and e-commerce integrations  in a fast and intuitive platform and focuses on streamlining and simplifying the shipping process. We release early and often, while maintaining high quality standards. As a UX researcher, you will be responsible for one of our product domains, in which you will become an expert of our user needs and the future steps to add value to our user shipping workflow.

You work closely with the product lead, product owner and UX designers to maximise value for our customers. You are curious and want to know our customers by performing user interviews, hosting workshops internally and externally and you are not afraid to dive into a pool of qualitative and quantitative data. You are active in the continuous discoveries to be able to define the future for your domain and translate this together with the team and stakeholders into design concepts. You will have a vital impact to provide the next and future experience in our product.

Our perfect match 💗

• You have at least 4 full (time) years of experience in researching digital products within a multidisciplinary development team.
• You are able to plan, execute and document research projects by using multiple methodologies to reveal uncovered insights and translate those to actionable outcomes.
• You are proficient in creating personas, mental models, experience maps, user journey maps, usability testing, data analysis and wire frames. 
• You have excellent communication skills to be able to present research findings with product management, stakeholders, design and development teams.
• You have excellent verbal and written communication skills in English.

Nice to haves 😊

• Experience in working Agile and with Scrum.
• Experience in designing B2B and/or B2B2C solutions.
• Experience in designing solutions for ecommerce
• Some understanding of web technologies to build software

You share our core values:

• 💩  No bullshit: We don’t like big egos, we like honesty, transparency & openness. Share your mistakes with us and learn from them!
• 🎯  Grow & Win: Keep on learning and improving, from each other, mistakes and by actively searching for ways to keep on developing your skills
• 🎠  Have fun: You are not afraid to be yourself and you love to be surrounded by your awesome colleagues!

Benefits 🎉

• Working in an internationally oriented, fast-growing, certified Great Place to Work! 📌  
• A good salary that grows with the company and your accomplishments
• 28 holidays per year on a full-time basis + a free holiday on/around your birthday 🥳
• After 3 years of employment, you get a sabbatical of 4 weeks from us
• Keep growing with a study budget of €2000,- per year!
• Stay fit in our Sendcloud gym, weekly bootcamp sessions and weekly online yoga sessions!
• Pension scheme
• Discount on health insurance 
• Access to many different discount programs, shop til you drop! 🛍

This position is open to worldwide candidates.  We offer (in-house) relocation assistance, which will make sure that you have a smooth relocation process🏠.

• A relocation allowance of €3.000 (net) to help you cover the costs of your move to the Netherlands.
• A flight ticket to the Netherlands for you (and your partner and children moving with you, if applicable);
• Transfer from the airport to your first accommodation
• We will help you out with your work VISA (and legal fees) and applying for the 30% ruling (if applicable). Read here more about the complete process.