Customer Support

Customer Solutions Consultant France

Eindhoven HQ

This job position is based at our HQ in Eindhoven πŸ“

We follow a hybrid working policy and you will be required to come to our super cool office 1/2 times per week

 

This is what you tell people at parties πŸ‘‹

I work at one of the fastest growing tech companies in Europe. We even made it to the list of the Financial Times top 1000 fastest growing companies.

We have a high performing environment, we celebrate our wins and we crave for sharing and learning from our mistakes.

Together with Sendcloud, I am on a mission to empower businesses with world-class shipping. With more than 23,000 customers throughout Europe, and soon beyond, Sendcloud is the leading shipping solution in Europe.

 

What you will do in this role 🧐

You don't take our customers by the hand, but transform them with your knowledge into digital bosses! πŸ‘Ύ
In the future they will therefore no longer need you. It is your job to help and inform customers so they make the right decisions themselves. You also help them with questions about their shipments that they have created within our #1 shipping tool. 

As an all-round Customer Support employee at Sendcloud you will have a supporting and consulting role. You ensure that our B2B customer group gets the help they need in a professional way and you come up with solutions where necessary to make improvements. You are also responsible for webcare πŸ•Έ, handling inbound calls πŸ“ž , chats ⌨️ & tickets 🎫  (via the Zendesk system), and answering questions about various topics such as software, shipments, and other issues customers can encounter.

 

Our perfect match πŸ’—

  • Customer Support is totally your thing: you are a good listener and you like to help, advise and find solutions
  • Your communication skills are 2.0
    • French and English, written and speech: this is a must-have!
  • Multitasking is your second nature and you have a pro-active and commercial mindset
  • Previous experience in Customer Support is a big plus
  • Knowledge of online products / e-commerce and/or SaaS (Software as a Service) is big plus
  • You want to grow along with Sendcloud and are available full-time (40 hours/week)
    • Your working day starts at 8:45 AM and ends around 5:30 PM (Monday - Friday)

You share our core values:

  • πŸ’©  No bullshit: We don’t like big egos, we like honesty, transparency & openness. Share your mistakes with us and learn from them!
  • 🎯  Grow & Win: Keep on learning and improving, from each other, mistakes and by actively searching for ways to keep on developing your skills
  • 🎠  Have fun: You are not afraid to be yourself and you love to be surrounded by your awesome colleagues!

 

Benefits πŸŽ‰

  • Work within a vibrant, evolving, young and International company certified Great Place to Work! πŸ“Œ  
  • A good salary that grows with the company and your accomplishments
    • Base salary between € 2400 and € 2700 gross per month (depending on your level)
  • Holidays: 28 per year on a full-time basis + a free holiday on/around your birthday πŸŽ‚
  • After 3 years of employment, you get a mini-sabbatical of 4 weeks 🏝
  • Keep growing with a study budget of €2000 per year (you can freely choose to use it for books, courses, seminars or certifications) πŸŽ“
  • WFH budget of €500, so you can get yourself a nice setup πŸ–₯️
  • Stay fit in our Sendcloud gym πŸ‹οΈ
  • Pension scheme
  • Discount on health insurance 
  • Access to many different discount programs, shop til you drop! πŸ›

Apply now

Working with us has its perks ´❀️

We want our people to be and become the best version of themselves.
That’s why we offer you an awesome perks and benefits package to enjoy onβ€”and offβ€”the job.

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