UX Research Coordinator

Eindhoven HQ

This job position is based at our HQ in Eindhoven.

This is what you tell people at parties👋

I work at one of the fastest growing tech companies in Europe. We even made it to the list of the Financial Times top 1000 fastest growing companies. We have a high performing environment and we celebrate our wins and we crave for sharing and learning from our mistakes. Together with Sendcloud, I am on a mission to empower businesses with world-class shipping. With more than 23,000 customers throughout Europe, and soon beyond, Sendcloud is the leading shipping solution in Europe.

What you will do in this role 🧐

As UX Research Coordinator, you will be working on the Sendcloud platform and related services. Sendcloud integrates various carriers and e-commerce integrations in a fast and intuitive platform and focuses on streamlining and simplifying the shipping process. We release early and often, while maintaining high quality standards. In this role, you will be responsible for operationalising user research, and as part of the UX Research team, you will work with researchers, designers, service designers, product managers, and other stakeholders to help deliver on customer centricity.

You will be the go-to person for recruiting user research participants and managing the relationship with our recruitment vendors. You will be responsible for continually improving our recruitment efforts so we get the best participants in the best time frames possible. You will own the overall research activities calendar and intake process for user research studies, as well as coordinate with research, design, and product team members to make sure research studies progress smoothly. You will work closely with our procurement, legal and privacy teams to ensure our recruiting process is compliant.

We are looking for someone who can focus on the details and get things done in agile fashion, while working on the big picture to move the organisation further towards a mature customer centric culture. A person with good communication skills, a strong knowledge of research coordination, and the ambition to take our research practice to the next level is our dream team mate.

Our perfect match💗 

  • You have at least 2 (full-time) years of experience in research recruitment.
  • Excellent written and verbal communication skills in English.
  • Experience collaborating with technology product teams.
  • Fair knowledge of the UX research landscape.
  • Experience driving research recruitment within an Agile design environment.
  • Proven track record of vendor management and coordination.
  • You are familiar with various agile product tools such as Jira, Confluence, Miro, and others.
  • Experience managing access to employee feedback channels and insider community so that you can quickly launch research studies

You share our core values:

  • 💩  No bullshit: We don’t like big egos, we like honesty, transparency & openness. Share your mistakes with us and learn from them!
  • 🎯  Grow & Win: Keep on learning and improving, from each other, mistakes and by actively searching for ways to keep on developing your skills
  • 🎠  Have fun: You are not afraid to be yourself and you love to be surrounded by your awesome colleagues!

Benefits 🎉

  • Working in an internationally oriented, fast-growing, certified Great Place to Work! 📌  
  • A good salary that grows with the company and your accomplishments
  • A flexible hybrid working model (1-2 days in the office when needed) and a dedicated 500€ WFH budget to set up your home office 🏠
  • 28 holidays per year on a full-time basis + a free holiday on/around your birthday 🥳
  • After 3 years of employment, you get a sabbatical of 4 weeks from us
  • Keep growing with a study budget of €2000,- per year!
  • Stay fit in our Sendcloud gym, weekly bootcamp sessions and weekly online yoga sessions!
  • Pension scheme
  • Discount on health insurance 
  • Access to many different discount programs, shop til you drop! 🛍

Apply now

Working with us has its perks ´❤️

We want our people to be and become the best version of themselves.
That’s why we offer you an awesome perks and benefits package to enjoy on—and off—the job.

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