This job position is based at our HQ in Eindhoven 📍
We follow a hybrid working policy and you will be required to come to our super cool office 1/2 times per week
This is what you tell people at parties 👋
At Sendcloud we have an all-in-one shipping solution, where we automate the shipping processes for e-commerce. With more than 25,000 customers throughout Europe, and soon beyond, Sendcloud is aiming to become the leading shipping solution worldwide. We have a high performing environment and we get rewarded for all of our wins. Together with Sendcloud, I am on a mission to empower businesses with world-class shipping.
What you will do in this role 🧐
You don't take our customers by the hand, but transform them with your knowledge into digital bosses! 👾
In the future they will therefore no longer need you. It is your job to help and inform customers so they make the right decisions themselves. You also help them with questions about their shipments that they have created within our #1 shipping tool.
As an all-round Customer Support employee at Sendcloud you will have a supporting and consulting role. You ensure that our B2B customer group gets the help they need in a professional way and you come up with solutions where necessary to make improvements. You are also responsible for webcare 🕸, handling inbound calls 📞 , chats ⌨️ & tickets 🎫 (via the Zendesk system), and answering questions about various topics such as software, shipments, and other issues customers can encounter.
Our perfect match 💗
You share our core values:
We want our people to be and become the best version of themselves.
That’s why we offer you an awesome perks and benefits package to enjoy on—and off—the job.