This Is What You Tell People At Parties 👋
At Sendcloud, we have an all-in-one shipping solution, where we automate the shipping processes for e-commerce. With more than 25,000 customers throughout Europe, and soon beyond, Sendcloud is aiming to become the leading shipping solution worldwide. We have a high performing environment and we get rewarded for all of our wins. Together with Sendcloud, I am on a mission to empower businesses with world-class shipping.
Who are we looking for? 🧐
We are looking for an experienced Customer Marketing Manager. You’ll own everything around customer marketing. From user communication, in-house customer events, enabling the content team to write convincing customer stories, and more. If you love helping users and are customer-centric, you’ll absolutely love this job. Our ideal candidate is ambitious, creative, very hands-on, and comfortable taking ownership of everything around customer marketing.
Our perfect match💗
- At least 4 years of experience working in a customer marketing position.
- You have experience working with customer advocacy programs including customer success stories, customer community building etc.
- You have proven track-record of delivering and creating compelling content and a design eye for what great communication assets look like
- Customer-centricity is your normal way of working and you enjoy understanding different audiences and geographies
- Plan, develop and execute the customer marketing strategy
- Understands the different customer lifecycle stages and the marketing messages and tactics that correspond with each phase
- You are an excellent team player, who enjoys collaborating with both internal teams as well as external partners
- Experience with B2B SaaS and/or Technology is a big plus
Your main focus will be to 🧐
- Collaborate and strategize: You work closely together with the wider marketing team, cross-functional partners and management to gain deep understanding about how and what we need to communicate to our customers.
- Measure and improve: You continuously monitor the impact of our customer marketing efforts and use this data to drive improvements across the board.
- Create ROI driven customer marketing programs: Identify relevant customer segments for targeted marketing programs to deliver ROI-positive results
- Working in an internationally oriented, certified Great Place to Work! 📌
- A good salary that grows with the company and your accomplishments.
- A flexible hybrid working model (1-2 days in the office when needed) and a dedicated 500€ budget to set up your home office
- 28 holidays per year on a full-time basis + a free holiday on/around your birthday 🥳
- After 3 years of employment, you get a sabbatical of 4 weeks from us.
- Keep growing with a study budget of €2000,- per year!
- Stay fit in our Sendcloud gym, weekly Bootcamp sessions, and weekly online yoga sessions! 🧘
- Pension scheme.
- Discount on health insurance.