Senior UX Researcher

Eindhoven HQ

This is a hybrid position, we expect you at least 1 time per week in our HQ in Eindhoven.

This is what you tell people at parties πŸ‘‹

At Sendcloud we have an all-in-one shipping solution, where we automate the shipping processes for e-commerce. With more than 25,000 customers throughout Europe, and soon beyond, Sendcloud is aiming to become the leading shipping solution worldwide. We have a high performing environment and we get rewarded for all of our wins. Together with Sendcloud, I am on a mission to empower businesses with world-class shipping by putting our users at the center of every decision Sendcloud makes.

What you will do in this role 🧐

As a Senior User Researcher, you will be working in our Apps domain. You will be helping the team to unlock new opportunities to grow our ecosystem so that Sendcloud, our merchants and partners can scale and solve shipping globally. Sendcloud already offers a wealth of applications that enable merchants to strengthen their shipping, such as Pack & Go and our Returns apps, yet your job will be to think about how we might scale this selection and grow the value of our network.

As part of a UX trio you will work closely together with two experienced product designers. Together you will collaborate with product management, analysts and engineers to gather and contextualise user insights in all design stages, from open-ended exploratory research to iterative experiments and usability evaluations. Your successes will lie in turning research activities  into appealing, actionable, and self-explanatory deliverables that designers and product managers can run with. You will work closely with designers to create and influence outputs that help teams to visualise a user’s experience with Sendcloud.

We are looking for someone who can focus on the big picture, inspire and engage their team mates with their insights and get things done in agile fashion, while moving the organisation further towards a mature customer centric culture. A person with good communication skills, a strong knowledge of research and the ambition to take our research practice to the next level is our dream team mate.

Our perfect match πŸ’—

  • Senior experience in researching digital products within a multidisciplinary development team.

  • Excellent communication skills in English and are able to socialise research findings with product management, stakeholders, design and development teams.

  • Expertise in doing qualitative and/or quantitative research in diverse environments and knowledge of other methodologies to support your core expertise.  

  • Experience and knowledge of exploratory, generative and evaluative research methods.  

  • Proven track record uncovering, synthesising, and distributing impactful insights that advised product strategy and decisions.

  • Experience facilitating cross-functional working sessions and/or workshops with peers and partners.

  • Curious, flexible, and confident; eager to experiment in approach and methods to find the best and most efficient solution.

  • Has a track record of maturing our craft with passion and perseverance.

Nice to have 😊

  • Experience in working Agile and with Scrum.

  • Experience in B2B and/or B2B2C.

  • Experience in designing solutions for e-commerce

  • Some understanding of web technologies to build software

You share our core values;

  • πŸ’©  No bullshit: We don’t like big egos, we like honesty, transparency & openness. Share your mistakes with us and learn from them!

  • 🎯  Grow & Win: Keep on learning and improving, from each other, mistakes and by actively searching for ways to keep on developing your skills

  • 🎠  Have fun: You are not afraid to be yourself and you love to be surrounded by your awesome colleagues!

Benefits πŸŽ‰

  • Working in an internationally oriented, fast-growing, certified Great Place to Work (4th place of NL Large companies category)! πŸ“Œ  

  • A good salary that grows with the company and your accomplishments

  • A flexible hybrid working model (1-2 days in the office when needed) and a dedicated 500€ budget to set up your home office 🏠

  • After 3 years of employment, you get a sabbatical of 4 weeks from us

  • Keep growing with a study budget of €2000,- per year!

  • Stay fit in our Sendcloud gym and weekly bootcamp sessions!

  • Pension scheme

  • Discount on health insurance 

  • Access to many different discount programs, shop til you drop! πŸ›

Curious about the application process? Check it here!

Apply now

Working with us has its perks ´❀️

We want our people to be and become the best version of themselves.
That’s why we offer you an awesome perks and benefits package to enjoy onβ€”and offβ€”the job.

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