Customer Service

Customer Support Consultant - France

Eindhoven HQ

๐Ÿ“This role is based in our HQ in Eindhoven. We offer a hybrid working model (1-2x per week).


This Is What You Tell People At Parties ๐Ÿ‘‹

At Sendcloud, we have an all-in-one shipping solution, where we automate the shipping processes for e-commerce. With more than 25,000 customers throughout Europe, and soon beyond, Sendcloud is aiming to become the leading shipping solution worldwide. We have a high performing environment and we get rewarded for all of our wins. Together with Sendcloud, I am on a mission to empower businesses with world-class shipping.


What you will do in this role ๐Ÿง

You don't take our customers by the hand, but transform them with your knowledge into digital bosses! ๐Ÿ‘พ

In the future they will therefore no longer need you. It is your job to help and inform customers so they make the right decisions themselves. You also help them with questions about their shipments that they have created within our #1 shipping tool. 

As an all-round Customer Support employee at Sendcloud you will have a supporting and consulting role. You ensure that our B2B customer group gets the help they need in a professional way and you come up with solutions where necessary to make improvements. You are also responsible for webcare ๐Ÿ•ธ, handling inbound calls ๐Ÿ“ž, chats โŒจ๏ธ & tickets ๐ŸŽซ  (via the Zendesk system), and answering questions about various topics such as software, shipments, and other issues customers can encounter.


Our perfect match๐Ÿ’—

  • Customer Support is totally your thing: you are a good listener and you like to help, advise and find solutions
  • Your communication skills are ๐Ÿ’ฏ
  • Fluent French and English, written and speech: this is a must-have!
  • Multitasking is your second nature and you have a pro-active and commercial mindset
  • Previous experience in Customer Support is a big plus
  • Knowledge of online products / e-commerce and/or SaaS (Software as a Service) is big plus
  • You want to grow along with Sendcloud and are available full-time (40 hours/week)
    • Your working day starts at 8:45 AM and ends around 5:30 PM (Monday - Friday)



  • Work within a vibrant, evolving, young and International company certified Great Place to Work! ๐Ÿ“Œ  
  • Base salary between € 2500 and € 2900 gross per month (depending on your level)
  • Holidays: 28 per year on a full-time basis + a free holiday on/around your birthday ๐ŸŽ‚
  • After 3 years of employment, you get a mini-sabbatical of 4 weeks ๐Ÿ
  • Keep growing with a study budget of €2000 per year (you can freely choose to use it for books, courses, seminars or certifications) ๐ŸŽ“
  • Hybrid work option & a WFH budget of €500, so you can get yourself a nice setup ๐Ÿ–ฅ๏ธ
  • Stay fit in our Sendcloud gym ๐Ÿ‹๏ธ
  • Pension scheme
  • Discount on health insurance 
  • Access to many different discount programs, shop til you drop! ๐Ÿ›

Apply now

Working with us has its perks ยดโค๏ธ

We want our people to be and become the best version of themselves.
Thatโ€™s why we offer you an awesome perks and benefits package to enjoy onโ€”and offโ€”the job.

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