📍Remote — Croatia | 🗓️ 40hrs per week

🚀 This is what you tell people at parties

We didn't become Europe's leading e-commerce shipping platform by playing it safe. Sendcloud powers 30,000+ online retailers, marketplaces, and fulfillment companies. Helping them ship smarter, grow faster, and actually get shit done for their customers. Boring logistics? Not here. We're building the platform that solves shipping, at scale, globally!

As a Customer Support Consultant for our French-speaking customers, you're more than a problem-solver — you're a guide, a coach, and sometimes a bit of a tech magician. You'll help our B2B e-commerce customers navigate everything from software questions to shipping logistics and financial matters across calls, chats, and tickets, empowering them to make confident decisions rather than just handing over answers. Based on your interests, you'll get real opportunities to grow into process optimisation, product knowledge, or training and quality assurance as your career develops.

🧐 The Role

Role Description

• As the Customer Support Consultant for French-speaking customers, you own the end-to-end support experience across calls, chats, and tickets.
• Turn day-to-day troubleshooting into confident, self-sufficient customers rather than one-off fixes.
• Spot patterns across support interactions and help shape how the wider team delivers world-class customer experiences.
• Sit within a Customer Support culture where feedback flows freely, creativity is encouraged, and wins — big or small — get celebrated.

🎯 What you'll do

• Own support conversations for French-speaking customers across calls, chats, and tickets, covering everything from software questions to shipping logistics and financial matters.
• Guide customers toward confident, independent decisions rather than just handing them an answer.
• Spot recurring patterns in support interactions and propose improvements to process or product.
• Keep every interaction professional, helpful, and genuinely human.
• Grow into specialised areas such as process optimisation, product knowledge, or training and quality assurance as your interests develop.

✅ What you bring to the table

Personally

• People tell you you're a great communicator, whether it's friends, family, or strangers you've just met.
• You thrive on learning, take ownership of your mistakes, and love growing from them.
• You can think on your feet, juggle multiple things at once, and stay cool under pressure.
• You tackle every challenge with positivity and energy, and never settle for a simple no.

Professionally

• Full professional proficiency in English and native French, speaking and writing.
• Comfortable working full-time, 40 hours per week, Monday to Friday, 8:45 to 17:30.
• Based in Croatia.
• Nice to have: previous customer support experience — we care more about curiosity and mindset.

❤️ Our Values

• 💩 No bullshit: Big egos suck. Be open, honest and transparent. Share your mistakes openly and learn from them. Don't just talk about problems, solve them.
• 🎯 Grow & win: Be highly curious, adaptable & proactive. Embrace discomfort and change. Keep an open mindset and learn from others. You invest in our growth, so we invest in yours.
• 🎠 Have fun: Work hard, laugh harder. Not everything has to be serious. Be yourself, especially if you're the good kind of crazy. Sendcloud is an adventure, not a corporate maze, enjoy the ride.

🎉 Benefits

💸 Salary - €2,000 gross monthly.

🧠 Brain Benefits - €2,000 learning budget · Courses, certifications & conferences · Growth in an international team

🌴 Time Benefits - 28 days of paid vacations per year · Extra day off on your birthday · Swap public holidays for meaningful ones

✈️ Sabbatical Benefits - 4 weeks fully paid every 3 years

🏡 Home Benefits - Flexible hybrid model (fully remote) · €500 home office budget

💪 Body Benefits - Company gym · Free lunch every Monday · Fresh fruit · Barista coffee

🚌 Travel Benefits - Monthly commuting allowance

🪑 Future Benefits - Pension scheme · Employee discount programs