Customer Solution Specialist

📍This role is based in Lisbon, Portugal

This Is What You Tell People At Parties 👋

At Sendcloud, we have an all-in-one shipping solution, where we automate the shipping processes for e-commerce. With more than 25,000 customers throughout Europe, and soon beyond, Sendcloud is aiming to become the leading shipping solution worldwide. We have a high performing environment and we get rewarded for all of our wins. Together with Sendcloud, I am on a mission to empower businesses with world-class shipping.

What you will do in this role 🧐

You don't take our customers by the hand, but transform them with your knowledge into digital bosses! 👾

In the future they will therefore no longer need you. It is your job to help and inform customers so they make the right decisions themselves. You also help them with questions about their shipments that they have created within our #1 shipping tool.

As an all-round Customer Support employee at Sendcloud you will have a supporting and consulting role. You ensure that our B2B customer group gets the help they need in a professional way and you come up with solutions where necessary to make improvements. You are also responsible for webcare 🕸, handling inbound calls 📞, chats ⌨️ & tickets 🎫  (via the Zendesk system), and answering questions about various topics such as software, shipments, and other issues customers can encounter.

Our perfect match 💗

• Customer Support is totally your thing: you are a good listener and you like to help, advise and find solutions

• Your communication skills are 💯

• Fluent in English and Dutch or German (good to have additionally: Spanish/French/Italian/German)

• Multitasking is your second nature and you have a pro-active and commercial mindset

• Previous experience in Customer Support is a big plus

• Knowledge of online products / e-commerce and/or SaaS (Software as a Service) is big plus

• You want to grow along with Sendcloud and are available full-time (40 hours/week) - your working day starts at 8:45 AM and ends around 5:30 PM (Monday - Friday)

• You are based in Lisbon, Portugal

Benefits 🎉

• Work within a vibrant, evolving, young and International company 📌  

• Base salary between € 1800 and € 2200 gross per month (depending on your level)

• Holidays: 28 per year on a full-time basis + a free holiday on/around your birthday 🎂

• After 3 years of employment, you get a mini-sabbatical of 4 weeks 🏝

• Keep growing with a study budget of €2000 per year (you can freely choose to use it for books, courses, seminars or certifications) 🎓

• Hybrid work option & a WFH budget of €500, so you can get yourself a nice setup 🖥️

• Access to many different discount programs, shop til you drop!