aka the Maestros 🎻

Customer Success

At Customer Success, we are the maestros conducting the Sendcloud orchestra, playing the notes we collect from our customers. That’s music to our ears!

As trusted advisors, we advocate for our clients internally while showcasing our business, providing strategic consulting and advising them on our product.  

We are a tightly-knit group divided into three teams: SMB, Enterprise, and Customer Experience & Growth. Our teams' responsibilities often overlap, creating a unique caring-for-the-other vibe! We always keep it light by helping each other out, having fun together, and celebrating our wins in style! 🕺

Job openings

We currently have no open positions in this department. How about filling in our open application? 🚀
Our motto

The only way is up!

No matter what we do, we always do it from our shared passion of customer excellence. Ultimately, successful customers are the best recipe for everyone to grow and win!

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What your future colleagues
have to say

“Joining Sendcloud was the best decision. Since day one, the team believed in me and I felt challenged. Starting as an Account Executive and becoming a Customer Success Manager has been a wild ride, which I’m so thankful for, I learn something new everyday! I enjoy our amazing culture and unique work environment. Coolest place to work at.”

Clara Messer

Customer Success Manager, France

“It’s a pleasure to work in such a multicultural team here at Sendcloud. I can help my customers develop and grow. This makes it even more interesting when we can provide our customers with a solution to become successful on both sides. In the end, the smile of a customer is the confirmation of having done the right thing!”

Philipp Nick

Customer Success Manager, DACH

“Growing rapidly requires flexibility, creativity and ownership. Working in Customer Success enables you to support our clients with all the challenges that might arise along the way. Backed by a powerful shipping platform and endless integrations, we deliver real value while helping our customers grow their business.”

Sam Hamer

Team Lead, Customer Success Benelux

Working with us has its perks ❤️

We want our people to be and become the best version of themselves.
That’s why we offer everybody at Sendcloud an awesome perks and benefits package to enjoy on—and off—the job.

Develop your personal and professional skills with in-house trainings and a €2000 study budget.

Friday drinks and paid-for team parties aren’t a special treat, they’re part of our culture. Work, then play!

Stay healthy and fit with our Sendcloud office gym and weekly group bootcamp sessions.

Gain proficiency and confidence in Dutch and English with complimentary in-house language classes.

Enjoy our flexible model and hybrid working options to find the best work-life balance.

Get a discount on your health insurance and secure your future with our company pension plan.

Once every three years, you get a four-week sabbatical on top of your holidays. Go make that world trip!

We offer expert expat assistance to internationals willing to move within range for us. Read more.

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