π This role is open in our Eindhoven HQ
This Is What You Say At Parties π
Sendcloud is one of the fastest growing tech companies in Europe. We have developed an all-in-one shipping solution, where we automate the shipping process for e-commerce. With over 25,000 customers in Europe, and many more in the future, we are quickly becoming the No.1 shipping platform worldwide. We have an environment where growth and development is very important, and we are rewarded for our performance.
About the job πΌ
At the Customer Success team within Sendcloud we enable our customers to get the most out of our shipping platform and service. We do this by ensuring that our customers implement the key features of our platform, advise them on the carrier(s) that best fit their needs and serve as a knowledge partner within the E-commerce industry connecting not only our own solutions but also that of our many partners. All with the intention of growing our customers' business. Because the success of our customers is our success :)
With this strategy we aim to minimise the risk of our customers leaving, and seek opportunities to grow our existing user base. By working closely with our customers day-in day-out we know their struggles and use cases all too well. That is why the Customer Success team serves as a bridge towards the internal organisation. Ensuring that we continue optimising our platform in the best possible way.
What You Will Do In This Role π§
As a Customer Success Manager your primary responsibility is the health of your own portfolio of customers. You’ll be accountable for the churn within your own portfolio and will support the collective expansion targets within your market. You’ll be mainly doing this by:
Our perfect match π
You share our core values;
Benefits π
We want our people to be and become the best version of themselves.
Thatβs why we offer you an awesome perks and benefits package to enjoy onβand offβthe job.