๐This role is based in our HQ in Eindhoven. We offer a hybrid working model (1-2x per week).
This Is What You Tell People At Parties ๐
At Sendcloud, we have an all-in-one shipping solution, where we automate the shipping processes for e-commerce. With more than 25,000 customers throughout Europe, and soon beyond, Sendcloud is aiming to become the leading shipping solution worldwide. We have a high performing environment and we get rewarded for all of our wins. Together with Sendcloud, I am on a mission to empower businesses with world-class shipping.
What you will do in this role ๐ง
You don't take our customers by the hand, but transform them with your knowledge into digital bosses! ๐พ
In the future they will therefore no longer need you. It is your job to help and inform customers so they make the right decisions themselves. You also help them with questions about their shipments that they have created within our #1 shipping tool.
As an all-round Customer Support employee at Sendcloud you will have a supporting and consulting role. You ensure that our B2B customer group gets the help they need in a professional way and you come up with solutions where necessary to make improvements. You are also responsible for webcare ๐ธ, handling inbound calls ๐, chats โจ๏ธ & tickets ๐ซ (via the Zendesk system), and answering questions about various topics such as software, shipments, and other issues customers can encounter.
Our perfect match๐
Benefits๐
We want our people to be and become the best version of themselves.
Thatโs why we offer you an awesome perks and benefits package to enjoy onโand offโthe job.