This is what you tell people at parties 👋
“At Sendcloud we have an all-in-one shipping solution, where we automate the shipping processes for e-commerce. With more than 25,000 customers throughout Europe, and soon beyond, Sendcloud is aiming to become the leading shipping solution worldwide. We have a high performing environment and we get rewarded for all of our wins. Together with Sendcloud, I am on a mission to empower businesses with world-class shipping.”
Your role 🙋♀️
We are looking for a dynamic, hands-on Credit Controller to join our Credit Control team. You will be working in a team of 3 people, and together you’ll work on the timely collection of outstanding invoices.
- Keep track of the outstanding overdue invoices, and reach out to these customers by email and phone in order to collect the invoices.
- Work together with CSM to collect outstanding invoices for premium and enterprise users
- Work together with customers in payment difficulties on payment plans to ensure the collection of the outstanding sum while maintaining positive customer relationships
- Work together with collection agencies and make decisions on the next steps in a collection process.
- Review potential fraudulent accounts and decide upon account blocks to avoid bad debt caused by fraudulent activities.
- Conduct credit assessments for new and existing customers.
- Handle bankruptcies and file the invoices to insolvency administrators.
- Check disputes together with Finance Support and try to resolve these disputes internally by proactive communication with a customer.
- Provide support to Finance Support as a secondary escalation point and coach Finance Support (CS) in solving finance related tickets.
- Actively provide feedback and flag issues to Product and Engineering (like Chargebee implementation)
- Work on projects to improve AR processes, such as know-your-customer process, invoicing process, and customer monitoring and reporting process.
Our perfect match 💗
- Affinity with Finance
- Problem solving and hands-on mindset
- Enjoys working with different departments to together ensure collection of outstanding invoices
- Proactive attitude in flagging and addressing issues to the right stakeholders
- Nice to have: German or Italian language skills
- Nice to have: knowledge of transactional invoicing and carrier surcharges
You share our core values
- 💩 No bullshit:we don’t like big egos, we like honesty, transparency & openness. Share your mistakes with us and learn from them!
- 🎯 Grow & Win: Keep on learning and improving, from each other, mistakes and by actively searching for ways to keep on developing your skills
- 🎠 Have fun:you are not afraid to be yourself and you love to be surrounded by your awesome colleagues!
Benefits 🎉
- Working in an internationally oriented, dynamic, certified Great Place to Work! 📌
- A good salary that grows with the company and your accomplishments
- 28 holidays per year on a full-time basis + a free holiday on/around your birthday 🥳
- After 3 years of employment, you get a sabbatical of 4 weeks from us
- Keep growing with a study budget of €2000,- per year!
- Stay fit in our Sendcloud gym, weekly bootcamp sessions and weekly online yoga sessions! 🧘
- Pension scheme
- Discount on a health insurance
