📍 On-site / Eindhoven
We can only consider candidates who already live and work in the Netherlands.
This is what you tell people at parties 👋
Sendcloud is one of Europe’s leading shipping platforms for e-commerce. As we continue to grow, Internal IT plays a key role in how well our people can work. We want workplace technology to be reliable, secure, scalable, and easy to use - from laptops and onboarding to collaboration tools, meeting room tech, access management, and day-to-day support.
That’s why we’re looking for an Internal IT Lead - someone who can lead our small Internal IT team, stay hands-on where it matters, and help us build a modern Internal IT function for a fast-moving, cloud-first company.
This is not a purely managerial role, and it is not a traditional helpdesk role either. It is a hands-on role for someone who enjoys combining people leadership, operational ownership, service improvement, and secure workplace technology.
What makes this role exciting ✨
You’ll lead Sendcloud’s Internal IT function and help shape the employee experience with workplace technology across the company.
This is a chance to shape and mature Internal IT in a modern SaaS company where workplace technology really matters.
You’ll have real ownership and visible impact across the employee experience. You’ll combine leadership with hands-on execution, help grow a small team, and build an Internal IT function that is reliable, scalable, secure, and genuinely helpful.
You’ll make sure the basics work really well - laptops, onboarding, office connectivity, meeting rooms, peripherals, access setup, collaboration tools, and support channels - while also improving structure, automation, lifecycle management, and service quality over time.
You’ll work closely with teams like People, Security, Finance, Platform, and Office Management, while guiding a small Internal IT team and helping it grow in maturity and ownership.
Your responsibilities
- Lead and support a small Internal IT team, initially 1-2 direct reports
- Deliver a reliable employee IT experience across office-based and hybrid working
- Own onboarding, role-change, and offboarding IT processes
- Administer and improve core workplace systems such as Google Workspace, Okta, Slack, Jira, password management tools, and other internal applications
- Manage the lifecycle of laptops, peripherals, and workplace IT equipment
- Maintain strong access hygiene, device lifecycle control, and application ownership
- Improve support channels and workflows, including Slack, Jira/service desk processes, documentation, and self-service guidance
- Help simplify, standardize, and automate Internal IT operations over time
- Partner with Security and other stakeholders to keep workplace technology secure, reliable, and well-governed
What success looks like
Within your first 6-12 months, we’d expect to see:
- Employees experience Internal IT as responsive, helpful, and easy to work with
- Onboarding and offboarding run more smoothly and consistently
- Workplace systems and device lifecycle are more structured and clearly owned
- Support channels and workflows are easier to use and better organized
- The Internal IT team operates with clearer priorities, stronger habits, and better knowledge sharing
Our perfect match 💗
You are hands-on, pragmatic, and structured. You know how to keep day-to-day Internal IT running well, while also improving how the function works over time.
You are comfortable combining operational ownership with small-team leadership, and you know how to help others grow in confidence, ownership, and effectiveness.
We think you’ll be a great fit if you have:
- 4+ years of experience in Internal IT, workplace IT, IT operations, or a similar environment
- Experience leading, mentoring, or coaching others in a small team setup
- Strong hands-on experience with workplace tools such as Google Workspace, Okta, Slack, Jira / Jira Service Management, password management platforms, and endpoint or device management tooling
- Experience with onboarding/offboarding, access provisioning, and workplace support operations
- Experience with laptop and hardware lifecycle management, asset tracking, and employee equipment support
- Good understanding of internal IT service processes and how to make support more structured and scalable
- Strong communication and stakeholder management skills
- Proactive mindset - you don’t just solve problems, you improve how things work
Nice-to-have ✨
- Experience with MDM or endpoint management
- Experience with office networking equipment and workplace AV / conferencing setups
- Experience with SaaS administration and internal application governance
- Familiarity with access governance, secure workplace operations, and audit-related controls
Dutch is a plus, but not a requirement - English is the working language for this role!
What we offer 🎉
- Working in an internationally-oriented, fast-growing, scale-up 📌
- A good salary that grows within the company and your accomplishments
- 28 holidays per year on a full-time basis + a free holiday on/around your birthday 🥳
- After 3 years of employment, you get a sabbatical of 4 weeks from us
- Keep growing with a study budget of €2000,- per year!
- Stay fit with our office gym
- Pension scheme
- A flexible hybrid working model and a dedicated 500€ budget to set up your home office 🏠
- Access to many discount programs, shop till you drop! 🛍
